Job Description
Join ConnectCare Solutions as a Chat Support Agent and become the digital face of our innovative healthcare platform! We're urgently seeking empathetic communicators to provide real-time assistance to patients via our secure chat system. Enjoy full remote flexibility while making a tangible impact in people's lives. This is your chance to join a forward-thinking company with competitive benefits, growth opportunities, and a culture that values your work-life balance.
What You'll Love:
- 100% remote work from anywhere in Ohio
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Monthly performance bonuses
- Paid training and certification programs
Responsibilities
- Deliver real-time chat support to patients and healthcare providers
- Resolve technical issues and answer inquiries about our digital health platform
- Document interactions accurately in our CRM system
- Collaborate with medical teams to escalate complex cases
- Maintain HIPAA compliance in all communications
- Identify process improvement opportunities
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Strong problem-solving abilities
- Familiarity with CRM software (Zendesk/Salesforce a plus)
- Reliable high-speed internet connection
- Quiet home office environment