Job Description
Immediate Opening: Join Our Elite Chat Support Team in Denver!
Denver Tech Solutions is hosting an exclusive hiring event for dynamic Chat Support Agents to join our award-winning customer experience team. This is your chance to launch a rewarding career in one of America's fastest-growing tech hubs with competitive pay, comprehensive benefits, and rapid advancement opportunities. We're seeking empathetic problem-solvers who thrive in fast-paced digital environments.
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and professional development
- Hybrid work model (3 days in-office, 2 remote)
- Quarterly performance bonuses
Responsibilities
- Provide exceptional real-time support via live chat for SaaS platform customers
- Resolve technical inquiries, billing issues, and feature requests
- Document interactions using Zendesk and maintain detailed case notes
- Collaborate with engineering teams to escalate complex technical bugs
- Meet/exceed quality metrics (CSAT >90%, resolution time <10 min)
- Participate in cross-departmental projects to improve support workflows
- Mentor new agents during onboarding periods
Qualifications
- 2+ years customer support experience (chat/email/voice)
- Proficiency in CRM tools (Zendesk, Salesforce, or similar)
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-4 concurrent chat sessions
- Technical aptitude for troubleshooting SaaS platforms
- High school diploma or equivalent (college degree preferred)
- Available for evening/weekend shifts (8am-8pm MST coverage)
- Must attend in-person hiring event on [date]