Job Description
Join our dynamic customer experience team as a Chat Support Agent in sunny San Jose! We're seeking tech-savvy communicators to deliver exceptional digital support during weekend shifts. Enjoy comprehensive paid training, flexible scheduling, and a collaborative environment where your expertise drives customer satisfaction. This is your chance to launch a rewarding career in tech support while enjoying California's vibrant weekend lifestyle.
What We Offer:
- Full-time weekend shift (Sat/Sun)
- 4-week paid training program
- Competitive hourly wages + performance bonuses
- Health benefits and 401(k) matching
- Modern downtown San Jose workspace
Responsibilities
- Deliver real-time chat support via web and mobile platforms
- Resolve technical inquiries for software/hardware products
- Maintain detailed customer interaction logs in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA metrics with 95%+ customer satisfaction
- Document and report recurring product issues
- Participate in ongoing training on new technologies
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing accuracy
- Experience with live chat software (Zendesk, Intercom)
- Strong problem-solving and written communication skills
- Ability to work independently in remote/hybrid settings
- Weekend availability (Saturday/Sunday 8am-6pm)
- Basic knowledge of Windows/macOS troubleshooting
- Passion for customer service excellence