Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in New York City! We're seeking tech-savvy communicators to deliver exceptional service through live chat while building rewarding careers with comprehensive paid training. Enjoy competitive compensation, health benefits, and growth opportunities in a collaborative downtown environment.
Why Choose Us?
• Industry-leading onboarding program
• Career advancement pathways
• Modern workspace in Manhattan
• Comprehensive benefits package
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Master proprietary CRM and ticketing systems during paid training
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Identify trends and suggest process improvements
- Adhere to SLAs and quality standards
- Support product launches and special events
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy with professional grammar
- 1+ years customer service experience (chat preferred)
- Proficiency in Windows/Mac and troubleshooting basics
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environment
- Reliable transportation to Manhattan office
- Positive attitude and problem-solving mindset