Job Description
Join our award-winning support team and make an immediate impact! We're seeking energetic Chat Support Agents in Jacksonville to deliver exceptional customer experiences with weekly pay and immediate start. Enjoy a modern remote-friendly environment with flexible scheduling and comprehensive training.
Why You'll Love Working With Us:
- Weekly paycheck with direct deposit
- 100% remote work option
- Comprehensive paid training
- Health, dental, and vision benefits
- Clear career growth path
Responsibilities
- Provide real-time chat support across multiple platforms (web, mobile, social)
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (response time, CSAT)
- Identify process improvement opportunities
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent written communication skills
- Proficient in multitasking and time management
- Reliable high-speed internet connection
- Ability to work flexible hours including weekends
- Type 40+ WPM with 95% accuracy
- Experience with Zendesk/Intercom tools (a plus)