Job Description
Join our award-winning customer service team as a Work From Home Customer Service Representative in Atlanta! No experience required – we provide comprehensive training to launch your career in the thriving call center industry. Enjoy competitive pay, flexible scheduling, and the freedom to work remotely while supporting Fortune 500 clients.
What We Offer:
- Full virtual training program
- Health benefits and 401(k) matching
- Performance-based bonuses
- Home office equipment stipend
- Clear advancement pathways to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, CSAT scores)
- Collaborate with team leads to improve service quality
- Participate in ongoing skills development sessions
Qualifications
- No experience necessary – open to career changers
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Ability to type 30+ WPM with accuracy
- Reliable high-speed internet and quiet workspace
- Must be authorized to work in the US
- Availability for evening/weekend shifts