Job Description
Join SupportHub Solutions' dynamic team as a Chat Support Agent and enjoy weekly paychecks while delivering exceptional customer experiences! We're seeking tech-savvy communicators to resolve inquiries via live chat for Fortune 500 clients. This hybrid role combines remote flexibility with collaborative in-office sessions at our Jacksonville hub. Enjoy competitive compensation, comprehensive training, and opportunities for career growth in a fast-paced digital environment.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues, billing concerns, and product questions
- Document interactions using Zendesk CRM with 98% accuracy
- Collaborate with cross-functional teams on complex escalations
- Meet/exceed monthly satisfaction targets (CSAT >90%)
- Participate in weekly training sessions on new products/processes
- Identify trends and suggest process improvements
Qualifications
- 1+ years experience in customer support or chat operations
- Exceptional written communication skills with zero typing errors
- Proficient in CRM platforms (Zendesk/Salesforce preferred)
- High-speed internet and quiet home workspace
- Ability to multitask across 3-4 chat windows
- Strong problem-solving and de-escalation abilities
- Available for on-site training in Jacksonville (2 days/month)