Job Description
Join our dynamic team as a Chat Support Agent and deliver exceptional customer experiences through real-time digital communication! We're seeking tech-savvy communicators to resolve inquiries, troubleshoot issues, and build lasting client relationships. Enjoy the stability of full-time employment with weekly paychecks and immediate start opportunities. Our Chicago-based operations prioritize employee growth, offering comprehensive training and a supportive remote-first environment.
Responsibilities
- Handle 50+ daily customer inquiries via live chat across digital platforms
- Resolve technical issues, billing questions, and product concerns efficiently
- Document interactions using CRM systems with 99% accuracy
- Collaborate with Tier-2 support for complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Adhere to SLA metrics with average response time < 60 seconds
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in digital channels
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills in English
- Ability to multitask across 3-5 concurrent chats
- Reliable high-speed internet connection