Job Description
Join our award-winning team as a Chat Support Agent in Denver, CO! We're hiring passionate individuals to deliver exceptional customer experiences through live chat. Enjoy weekly pay, comprehensive paid training, and career growth opportunities in a dynamic tech environment.
Why Choose Us?
- Weekly paychecks for financial flexibility
- 5-day paid training program
- Health/dental/vision benefits
- 401(k) with company match
- Remote-friendly hybrid schedule
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues using CRM tools and knowledge base
- Document all interactions with precision in Zendesk
- Collaborate with tier-2 support for complex escalations
- Maintain 95%+ customer satisfaction score
- Participate in weekly team training sessions
- Identify process improvements for efficiency
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- Experience with Zendesk/Intercom or similar platforms
- Strong problem-solving and multitasking abilities
- Exceptional written communication skills
- Ability to work rotating weekends
- Passion for customer service excellence
- Must pass background check and drug screening