Job Description
Join our dynamic team as a Chat Support Agent and transform customer experiences! We're hosting an exclusive hiring event for talented professionals in Jacksonville, FL, offering weekly pay and career growth opportunities. At SupportHub Solutions, we empower agents with cutting-edge tools and a collaborative environment where your communication skills shine. If you're passionate about problem-solving and thrive in fast-paced digital interactions, this is your moment to excel with us.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Maintain detailed case documentation in CRM systems with precision
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell products/services during interactions when appropriate
- Meet or exceed performance metrics including response time and resolution rates
- Participate in ongoing training to master new products and protocols
- Identify trends in customer feedback to improve service quality
Qualifications
- Minimum 1 year of customer support experience via chat/email
- Exceptional written communication skills with professional tone
- Ability to multitask in high-volume digital environments
- Familiarity with Zendesk, Intercom, or similar CRM platforms
- High school diploma or equivalent; college degree preferred
- Reliable internet connection and quiet home office space
- Availability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge