Job Description
Join our dynamic team at SupportHub Solutions as a Chat Support Agent and make an immediate impact! We're seeking tech-savvy communicators to provide exceptional customer service via live chat. Enjoy weekly pay, flexible scheduling, and a collaborative work environment in the heart of Chicago. No weekends required!
Responsibilities
- Deliver real-time support to customers through our chat platform
- Resolve technical inquiries, billing questions, and product issues
- Document interactions and maintain detailed case histories
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent typing skills (50+ WPM)
- Proficiency with CRM software and chat tools
- Strong problem-solving abilities
- Availability to work flexible shifts including evenings
- Residency in Chicago metro area required