Job Description
Join our dynamic team as a Chat Support Agent in Jacksonville, FL and enjoy the flexibility of weekly pay! We're seeking empathetic communicators to deliver exceptional customer service through live chat platforms. This role offers remote-friendly options with training provided, making it perfect for students, professionals seeking supplemental income, or career changers. Be part of a company that values your contributions and rewards your efforts with competitive compensation and growth opportunities.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues, billing questions, and product concerns
- Document interactions and maintain detailed case notes
- Collaborate with team members to escalate complex issues
- Meet daily chat volume and response time targets
- Continuously improve product knowledge through training modules
- Provide feedback to enhance customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM software and chat platforms (Zendesk/Intercom)
- Strong written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Reliable internet connection and quiet home office space
- Availability for evening/weekend shifts (15-25 hrs/week)