Job Description
Join ConnectCare Solutions as a Chat Support Agent and enjoy the flexibility of weekly pay and comprehensive paid training! We're seeking empathetic communicators to deliver exceptional customer service via digital channels while working from our modern Denver, PA facility. Perfect for career changers or those seeking structured growth opportunities.
Responsibilities
- Resolve customer inquiries through live chat and digital platforms
- Document interactions and escalate complex issues to specialists
- Maintain detailed knowledge base and product information
- Collaborate with cross-functional teams to improve support workflows
- Meet quality and response time metrics consistently
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 60+ WPM typing speed with 98% accuracy
- Proven customer service or chat support experience
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic proficiency with CRM software (training provided)
- Reliable transportation to Denver, PA facility