Job Description
We are hosting a Hiring Event for passionate Part-Time Customer Service Representatives in New York, NY. If you are looking for a flexible schedule with competitive pay and a supportive team environment, this is your opportunity to join a leading industry player.
As a Customer Service Representative, you will serve as the voice of our brand, ensuring our clients receive the highest level of care. We value empathy, problem-solving skills, and a positive attitude. Whether you are an experienced professional or just starting your career in customer support, we provide the training and resources you need to succeed.
What We Offer:
- Competitive hourly pay ranging from $20.00 to $25.00.
- Flexible scheduling options to fit your lifestyle.
- Comprehensive training programs to help you excel.
- A collaborative and inclusive workplace culture.
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and efficiency.
- Resolve customer inquiries, issues, and complaints in a timely and accurate manner.
- Accurately record and update customer account information in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to troubleshoot complex issues.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and basic software applications.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Must be authorized to work in the United States.