Job Description
Are you a great communicator looking to kickstart your career in customer service? SupportConnect PA is hiring Chat Support Associates immediately in Philadelphia, Pennsylvania. We provide comprehensive training, so no prior experience is required.
Join a fast-paced, supportive team where your voice matters. As a Chat Support Agent, you will be the first point of contact for our clients, helping them navigate technical solutions with empathy and speed.
Why Join Us?
- Immediate Start: Start earning today with onboarding starting this week.
- Zero Experience Needed: We train you from day one.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Environment: Work from home or our office in Center City.
Responsibilities
- Respond to customer inquiries via live chat in a professional and timely manner.
- Assist customers with troubleshooting and resolving technical issues.
- Document interactions and maintain accurate records in our CRM system.
- Identify customer needs and provide appropriate solutions.
- Maintain a positive and empathetic attitude during high-volume periods.
- Collaborate with team leads to improve support processes.
Qualifications
- High school diploma or equivalent required.
- Must have reliable high-speed internet and a quiet workspace.
- Basic computer literacy and typing skills (35+ WPM).
- Strong written communication skills with a focus on grammar and tone.
- Ability to work independently and handle pressure effectively.
- Availability to work flexible shifts, including evenings and weekends.