Job Description
Join our elite customer support team! TechSolutions Inc. is urgently hiring Chat Support Specialists for night shift roles in Dallas, TX and Virginia.
This is your chance to launch a rewarding career in tech support with competitive pay, comprehensive benefits, and growth opportunities. Our hiring event offers on-the-spot interviews and accelerated hiring process. Apply now to secure your spot in one of America's fastest-growing tech support teams!
Responsibilities
- Deliver exceptional real-time customer support via live chat platforms
- Resolve technical inquiries, billing issues, and product troubleshooting efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with tier-2 support teams for complex issue escalation
- Adhere to SLA metrics while maintaining 95%+ customer satisfaction scores
- Participate in ongoing product training and process updates
- Monitor chat queues during overnight hours (10 PM - 6 AM CT)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or technical support experience
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar support platforms
- Exceptional written communication and conflict resolution skills
- Ability to multitask across 3-5 concurrent chat sessions
- Reliable transportation for on-site hiring event in Dallas
- Flexibility to work weekends and holidays as needed