Job Description
Join our award-winning customer support team at Global Connect Solutions! We're seeking motivated Night Shift Call Center Agents in Fresno to deliver exceptional service to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No weekends required—perfect for work-life balance! Apply today for immediate start and become part of our success story.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to improve service delivery
- Adhere to strict confidentiality and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and multitasking
- Reliable transportation for night shift hours (10 PM - 7 AM)
- Positive attitude and problem-solving mindset