Job Description
We are currently seeking Chat Support Representatives to join our dynamic team in Columbus, OH and the surrounding Pennsylvania region. This is an immediate hire opportunity for individuals looking to start their career with paid training.
As a Chat Support Agent, you will play a vital role in ensuring our clients receive the best possible service through our digital platforms. We pride ourselves on our modern work environment and commitment to employee growth.
What We Offer:
- Competitive hourly rate ($18 - $22/hr).
- Comprehensive paid training program.
- Flexible scheduling options.
- Career advancement opportunities.
Responsibilities
- Engage with customers via live chat to answer inquiries and provide product information.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to company guidelines, scripts, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Excellent typing speed and accuracy (minimum 40 WPM).
- Strong written communication skills with a focus on grammar and tone.
- Previous customer service or call center experience is a plus, but not required.
- Must be reliable and available for the duration of the training program.