Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals seeking weekly pay and career growth opportunities. As a cornerstone of our client experience team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our 98% customer satisfaction rate. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions are recognized weekly.
Why Apply?
- Weekly paycheck processing
- Free parking and MARTA reimbursement
- 401(k) with 6% employer match
- Tuition reimbursement program
- Clear advancement path to Team Lead
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system with detailed notes
- Collaborate with billing and technical support teams
- Participate in bi-weekly coaching sessions and quality audits
- Identify process improvement opportunities
- Uphold company values during high-pressure interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail or call center
- Type 35+ WPM with 95% accuracy
- Proficiency with Salesforce and Zendesk platforms
- Strong problem-solving and conflict resolution skills
- Flexible availability including evenings/weekends
- Pass background check and drug screen
- Local Atlanta residency required