Job Description
Are you a great communicator looking for a rewarding career in Austin, TX? ApexTech Solutions is seeking enthusiastic individuals to join our growing team as Chat Support Representatives.
We are proud to offer an entry-level opportunity where no prior experience is necessary. If you have a friendly demeanor, strong typing skills, and a passion for helping others, we want to hear from you.
In this role, you will be the face of our brand, assisting customers with inquiries via live chat. You will resolve issues, answer questions, and provide top-tier support that keeps our clients happy and coming back.
Why Join Us?
- Competitive pay starting at $16.00/hr.
- No prior experience required—comprehensive training provided.
- Work in a dynamic, supportive environment.
- Opportunity for advancement within the company.
Responsibilities
- Respond to customer inquiries promptly and professionally through live chat channels.
- Resolve customer issues and questions with patience and empathy.
- Log customer interactions and maintain accurate records in our CRM system.
- Collaborate with team leads to improve service processes and response times.
- Follow standard operating procedures and brand guidelines during every interaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is not required.
- Must have a reliable computer and high-speed internet connection.
- Typing speed of 35+ WPM with high accuracy.
- Ability to work flexible hours, including evenings and weekends.