Job Description
Are you looking for an exciting career in customer service?
Apex Customer Solutions is currently holding a Hiring Event in Jacksonville, TX, specifically for motivated individuals to join our Entry Level Chat Support team. We are looking for passionate people who want to make a difference in the customer experience.
What We Offer:
- Competitive hourly pay between $15.00 and $18.00.
- Immediate availability for the right candidates.
- Comprehensive training programs.
- A supportive and collaborative work environment.
Don't miss this opportunity to launch your career. Walk-ins are welcome during our hiring event!
Responsibilities
- Respond to customer inquiries via live chat in a professional, empathetic, and timely manner.
- Resolve customer issues, answer questions, and provide accurate information regarding products and services.
- Maintain a consistent, positive, and professional tone in all written communications.
- Document customer interactions and feedback accurately within the CRM system.
- Collaborate with team leads to improve support processes and ensure high customer satisfaction scores.
- Identify trends in customer issues and suggest improvements to the support team.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and typing skills (35+ WPM preferred).
- Strong written communication skills with attention to detail and grammar.
- Previous customer service experience is a plus, but not required for this entry-level role.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work in a fast-paced environment and adapt to changing priorities.