Job Description
Join our award-winning customer service team in the heart of NYC! We're seeking passionate individuals to deliver exceptional support experiences. No experience required – we provide comprehensive training and offer immediate start opportunities. Enjoy competitive pay, career growth, and a vibrant work environment. Perfect for recent graduates or career changers looking to launch in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with teams to escalate complex cases
- Meet/exceed performance metrics for resolution times
- Continuously improve product knowledge through training
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills in English
- Basic computer proficiency (typing, navigation)
- Customer-first mindset and problem-solving aptitude
- Ability to work flexible shifts including weekends
- US work authorization required
- No prior experience necessary – training provided