Job Description
Are you a natural problem-solver with excellent communication skills? Apex Digital Solutions is looking for a highly motivated Chat Support Representative to join our growing team in Austin, Texas.
We offer a competitive benefits package, a supportive work environment, and the unique opportunity to start immediately. If you thrive in fast-paced settings and love helping people, we want to hear from you.
Why Join Us?
- Immediate start available.
- Full-time hours with stable schedule.
- Competitive hourly pay ($18 - $24/hr).
- Remote-first flexibility with office hubs in Austin.
Responsibilities
- Manage Inbound/Outbound Chat Requests: Respond to customer inquiries via live chat with a professional, empathetic, and timely tone.
- Troubleshoot Issues: Resolve customer technical issues and product questions using established knowledge bases and problem-solving techniques.
- Customer Retention: Build rapport with customers to ensure satisfaction and loyalty, reducing churn rates.
- System Documentation: Accurately document all customer interactions, solutions provided, and feedback in our CRM platform.
- Escalation Management: Recognize complex issues that require human intervention and escalate them to senior support tiers or management efficiently.
- Stay Updated: Continuously learn about new product features and service updates to provide accurate information.
Qualifications
- Experience: Minimum of 1 year of experience in customer support, call center, or chat support roles.
- Education: High school diploma or GED required; Associate’s degree preferred.
- Technical Proficiency: Must have a reliable high-speed internet connection and a computer equipped with a webcam and headset.
- Skills: Proven typing speed of 45+ WPM and accuracy; strong proficiency with Microsoft Office Suite and CRM software.
- Communication: Excellent written English skills with the ability to convey complex information simply.
- Work Ethic: Ability to multitask, work independently, and maintain composure under pressure during peak hours.