Job Description
Are you a quick thinker with a knack for solving problems? Apex Support Solutions is looking for a highly motivated Chat Support Specialist to join our growing team in Indianapolis. This is a night shift position offering immediate start opportunities for the right candidates.
We pride ourselves on delivering top-tier customer experiences. As a Chat Support Specialist, you will be the first point of contact for our clients, providing instant solutions through live chat. If you have excellent typing skills and a desire to work flexible hours, we want to hear from you.
Why You'll Love Working Here:
- Immediate Start: No waiting game—get started this week.
- Night Shift Flexibility: Work when the world sleeps and earn a premium.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Environment: Work with state-of-the-art support tools.
Responsibilities
- Respond to customer inquiries via live chat with speed, accuracy, and empathy.
- Resolve product and technical issues using troubleshooting scripts.
- Document all customer interactions and solutions in the CRM database.
- Maintain a high customer satisfaction score (CSAT) and response time metrics.
- Identify trends in customer feedback to suggest product improvements.
- Collaborate with the technical team to escalate complex issues.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven typing speed of 45+ WPM.
- Reliable high-speed internet connection and a dedicated workspace.
- Experience in customer service or technical support (preferred).
- Ability to work night shifts, including weekends and holidays.
- Strong written communication and grammar skills.