Job Description
Are you a compassionate communicator with a knack for resolving problems? Apex Customer Solutions is expanding our team in Seattle, WA and is looking for a dedicated Chat Support Representative to join our full-time workforce.
We provide paid training to ensure you are fully prepared to assist our clients with confidence. This is an excellent opportunity for individuals seeking a stable career in customer service with growth potential.
Why Join Us?
- Competitive hourly wage ($20 - $25/hour)
- Comprehensive benefits package
- Flexible scheduling options
- Paid training program included
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy.
- Resolve technical and account-related issues efficiently using troubleshooting scripts.
- Accurately document all customer interactions and solutions in the CRM system.
- Educate customers on products and services to enhance satisfaction.
- Collaborate with the team to improve support processes and response times.
- Meet and exceed daily performance and quality assurance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Excellent written communication skills with a focus on grammar and tone.
- Typing speed of 40+ words per minute.
- Proficient in using computers, web browsers, and Microsoft Office Suite.
- Previous experience in customer support or technical assistance is preferred.
- Reliable high-speed internet connection and a quiet home office environment.