Job Description
Welcome to the Apex Global Solutions Hiring Event! We are seeking driven individuals to join our team as Local Chat Support Representatives in New York, NY.
In this pivotal role, you will engage with customers through live chat to provide exceptional service, resolve inquiries, and enhance the overall customer experience. We value clear communication, empathy, and a problem-solving mindset.
Why Join Us?
- Competitive hourly rate ($22 - $28).
- Opportunity for rapid career advancement within a global leader.
- Modern office environment in Midtown Manhattan.
- Comprehensive training and benefits package.
Don't miss this opportunity to become part of a winning team. Apply today!
Responsibilities
- Respond to customer inquiries via live chat in a professional and timely manner.
- Resolve customer issues and escalate complex problems to senior support staff.
- Maintain a deep understanding of our products and services to provide accurate assistance.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the support team to improve service quality and workflow efficiency.
- Adhere to company guidelines and brand voice standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or chat support is a plus.
- Excellent typing speed (40+ WPM) and accuracy.
- Strong written communication skills with a friendly, empathetic tone.
- Must be a resident of New York, NY.
- Ability to work full-time hours, including weekends and holidays.