Job Description
Are you a people person looking for an immediate start? Apex Support Solutions is seeking dedicated Chat Support Representatives to join our high-energy team in Charlotte, NC, with opportunities for remote work in Georgia.
We are looking for night shift experts who can deliver exceptional customer experiences. Whether you are in Charlotte or remotely located in Georgia, if you have a passion for solving problems and a typing speed that's off the charts, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard quickly and start earning.
- Night Shift Flexibility: Work when you want to.
- Competitive Pay: $18.00 - $22.00/hour.
- Modern Tech: Work with the latest tools and CRM software.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy.
- Resolve complex customer issues and escalate when necessary.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and quality assurance standards.
- Proactively identify opportunities to up-sell or cross-sell products.
Qualifications
- High school diploma or GED equivalent.
- Proven experience in customer service or chat support.
- Minimum typing speed of 40 WPM.
- Availability to work night shifts (e.g., 6 PM - 3 AM EST).
- Excellent grammar, spelling, and English communication skills.