Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're seeking motivated individuals for full-time call center roles in Columbus, OH with comprehensive paid training. Enjoy competitive pay, benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (including weekends/weekends)
- Typing speed of 35+ WPM
- Background check and drug screen required