Job Description
Are you looking for a rewarding career in customer service with immediate start availability?
Apex Customer Solutions is currently seeking a dedicated Chat Support Representative to join our growing team in Indianapolis, IN. If you thrive in a fast-paced environment and have a passion for solving problems, we want to hear from you. This is a night shift position offering a competitive hourly rate and comprehensive benefits.
As a Chat Support Agent, you will be the digital voice of our brand, assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless experience.
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Analyze customer issues and provide accurate resolutions or escalate to upper management when necessary.
- Maintain a high level of customer satisfaction (CSAT) and quality assurance scores.
- Document all customer interactions and transactions accurately in the CRM system.
- Stay up-to-date with product knowledge and company policies to provide informed assistance.
- Collaborate with team leads to improve support processes and customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, technical support, or chat support is preferred but not required for immediate consideration.
- Excellent typing speed (minimum 40-45 WPM).
- Strong written communication skills with a focus on grammar and tone.
- Ability to work independently and effectively in a night shift schedule (e.g., 10 PM - 6 AM).
- Reliable internet connection and home office setup (if applicable).