Job Description
Are you looking to start a rewarding career in customer service without prior experience?
Apex Global Support is currently hiring Chat Support Representatives in San Antonio, TX. We are committed to providing top-tier training to help you succeed from day one. Join our growing team and enjoy the flexibility of working remotely with a competitive compensation package.
Why You'll Love Working With Us
- Paid Training Program: Master the tools and skills you need with our comprehensive, paid training.
- Competitive Pay: Earn a salary of $18.00 - $22.00 per hour, plus performance bonuses.
- Remote Flexibility: Work from the comfort of your home in San Antonio or anywhere in the US.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage Inquiries: Interact with customers through live chat platforms to resolve issues, answer questions, and provide product information.
- Problem Solving: Identify customer needs and troubleshoot problems efficiently using our CRM tools.
- Documentation: Accurately log customer interactions and feedback into the support ticketing system.
- Tone Management: Maintain a professional, friendly, and empathetic tone in every conversation.
- Team Collaboration: Communicate effectively with team leads and other support staff to ensure seamless service delivery.
Qualifications
- Experience: No prior experience required; we value attitude and willingness to learn.
- Education: High school diploma or equivalent required.
- Skills: Strong typing speed (40+ WPM) and excellent grammar and communication skills.
- Equipment: Reliable high-speed internet and a quiet home office environment.
- Availability: Must be available to work flexible shifts, including evenings and weekends.