Job Description
Are you a night owl seeking a career with growth potential? Apex Solutions Group is currently hiring Chat Support Representatives for our San Diego, CA team. We specialize in providing top-tier customer service for leading global brands and pride ourselves on our supportive work culture.
We are looking for motivated individuals who want to start their career with paid training and no prior experience required. As a key member of our support team, you will handle real-time customer interactions, resolve complex issues, and ensure our clients receive the best possible experience.
Why Join Us?
- Paid Training Program: Master the ropes with our comprehensive, paid onboarding.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Night shift opportunities available.
Responsibilities
- Engage with customers via live chat to resolve inquiries, troubleshoot technical issues, and answer product-related questions.
- Maintain a professional, friendly, and empathetic tone in every interaction.
- Document detailed notes and resolutions in the customer relationship management (CRM) system.
- Escalate complex issues to senior agents or supervisors when necessary.
- Collaborate with the wider support team to improve response times and service quality.
Qualifications
- High school diploma or equivalent (GED).
- Must be available to work night shifts (specific hours will be discussed during interview).
- Excellent written communication skills and typing speed (minimum 40 WPM).
- Strong problem-solving skills and the ability to multitask.
- Reliable home internet connection and a quiet workspace.