Job Description
Are you looking for part-time call center jobs in Charlotte, NC that offer growth and stability? Charlotte Connect Solutions is seeking dedicated individuals to join our dynamic team. We provide comprehensive paid training to ensure you have all the tools needed to succeed.
We value our employees and offer a supportive work environment where your voice is heard. If you have excellent communication skills and a passion for helping others, we want to meet you.
Why Join Us?
- Paid Training Program: Start with zero experience and learn from the best.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Flexible Schedules: We offer various shifts to accommodate your lifestyle.
Responsibilities
- Answer inbound and outbound calls professionally and efficiently.
- Resolve customer inquiries and complaints with a focus on satisfaction.
- Process orders, returns, and service requests accurately.
- Document all customer interactions and account updates in the CRM system.
- Identify upselling opportunities to enhance customer value.
- Adhere to all call center scripts and quality assurance guidelines.
- Collaborate with team leads to improve service metrics.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and typing skills (35+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Reliable transportation and willingness to work onsite in Charlotte.
- Previous customer service experience is a plus but not required.