Job Description
We are seeking enthusiastic and dedicated individuals to join our growing team as Chat Support Representatives. If you are looking for a new career in Philadelphia, PA, and have excellent communication skills but no prior technical support experience, this is the perfect opportunity for you! We offer comprehensive training and a supportive environment for immediate starters.
Why Join Us?
- Immediate start available.
- No prior experience necessary.
- Competitive hourly pay with performance bonuses.
- Comprehensive training program.
- Supportive team culture in our Philadelphia office.
Responsibilities
- Respond to customer inquiries via live chat with a friendly and professional tone.
- Resolve customer issues and questions efficiently and accurately.
- Process orders and manage account information securely.
- Escalate complex issues to senior support staff when necessary.
- Maintain a high level of customer satisfaction through active listening.
- Document interactions and update customer records in the CRM system.
Qualifications
- No prior experience required; we will train the right candidate.
- High school diploma or equivalent.
- Basic computer skills and familiarity with web browsers.
- Strong written communication skills and attention to detail.
- Ability to type at least 40 WPM.
- Must be available for immediate start in Philadelphia, PA.