Job Description
Join CustomerFirst Solutions as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support remotely from Washington DC, with opportunities for New York-based candidates during our exclusive hiring event. Enjoy competitive pay, flexible remote work, and career growth in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and knowledge bases
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Support New York hiring event initiatives as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote/office settings
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace