Job Description
Are you a natural problem solver with excellent communication skills? Apex Digital Solutions is looking for a dedicated Chat Support Representative to join our growing team in New York, NY. We are committed to professional growth and offer a comprehensive paid training program for candidates with no prior experience.
In this role, you will serve as the first point of contact for our valued customers, providing real-time solutions and support. We value empathy, patience, and a proactive attitude.
Responsibilities
- Respond to incoming customer inquiries via live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally and efficiently.
- Assist customers with product troubleshooting and account management inquiries.
- Document all interactions and resolutions accurately in our CRM database.
- Collaborate with the team to improve service protocols and customer satisfaction scores.
- Stay updated on product knowledge and training materials.
- Ensure a positive customer experience during every interaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be willing to complete a paid training program prior to full employment.
- Strong typing skills (minimum 40 WPM) and computer proficiency.
- Reliable high-speed internet connection and a quiet workspace.
- Excellent written communication skills with a polished, professional tone.
- No prior customer service experience is required; we teach you everything you need to know.
- Ability to work flexible shifts, including evenings and weekends.