Job Description
Are you a people person looking for a rewarding career? Apex Global Solutions is currently hiring Chat Support Representatives for our growing team in Jacksonville, Virginia. We are seeking dedicated individuals who excel in communication and want to start their journey with paid training.
As a Chat Support Agent, you will be the first point of contact for our customers, providing exceptional service through live chat platforms. Whether you are assisting with product inquiries, troubleshooting technical issues, or resolving account concerns, you will play a crucial role in building customer loyalty and satisfaction. Enjoy the flexibility of weekend shifts while working from a comfortable home office.
Why Join Us?
- Paid Training: No experience needed? We will train you from the ground up.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance and shift.
- Flexible Schedule: Focus on your weekend availability with a role designed to fit your lifestyle.
- Remote Work: Work from the comfort of your home in Jacksonville, VA.
We are looking for candidates who are patient, articulate, and ready to make a difference. If you are ready to take the next step in your customer service career, apply today!
Responsibilities
- Respond to incoming customer inquiries via live chat with empathy, accuracy, and a positive tone.
- Assist customers in navigating our products and services, ensuring a seamless user experience.
- Resolve customer complaints and technical issues efficiently within established guidelines.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the support team to improve service processes and response times.
- Maintain a professional image and uphold the company's brand values in all communications.
Qualifications
- High school diploma or GED equivalent required.
- Excellent written communication skills with the ability to type at least 40 WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work weekends (Saturday and/or Sunday) on a consistent schedule.
- Strong problem-solving skills and the ability to think on your feet.
- Previous customer service or call center experience is a plus but not required.