Job Description
Are you a dedicated problem-solver looking for a rewarding opportunity in San Antonio? Apex Customer Solutions is seeking a Chat Support Specialist to join our growing team. We offer an immediate start, competitive pay, and a flexible weekend shift schedule designed to fit your lifestyle.
As a Chat Support Representative, you will be the first point of contact for our valued customers, providing exceptional service through live chat channels. We are looking for individuals with a passion for helping others and a knack for clear communication.
Responsibilities
- Manage high-volume chat inquiries with a focus on speed and accuracy.
- Provide accurate product information and resolve customer issues in real-time.
- Follow established scripts and quality guidelines to ensure brand consistency.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the support team to identify trends and improve processes.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or chat support (preferred).
- Must have reliable high-speed internet and a quiet workspace.
- Excellent typing skills (minimum 40 WPM).
- Ability to work weekends (Saturday and Sunday) and holidays as required.