Job Description
Join our dynamic team as a Local Customer Service Representative in Las Vegas! We're seeking passionate individuals to deliver exceptional support to our community. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth potential. Work in a collaborative environment where your voice matters and make a real impact on our customers' daily experiences.
Responsibilities
- Handle inbound/outbound calls and emails with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and account management
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics including call quality and resolution times
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexible schedule availability including weekends