Job Description
Join Chicago Connect Solutions as a Chat Support Specialist and become the frontline hero for our clients! We're seeking empathetic communicators to deliver exceptional customer experiences via real-time chat. This remote-friendly contract role offers immediate start and flexible hours while you build valuable skills in digital customer service. Perfect for tech-savvy individuals who thrive in fast-paced environments and want to make an impact without the commute. Training provided!
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time SLA
- Resolve technical issues, billing questions, and product concerns efficiently
- Maintain detailed chat logs and document solutions in CRM systems
- Collaborate with support teams for complex issue escalation
- Identify trends to improve customer experience and knowledge base
- Uphold brand voice and compliance protocols in all interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication and problem-solving skills
- Ability to multitask in high-volume environments
- Reliable internet connection and quiet home workspace