Job Description
Join Charlotte's fastest-growing tech support team! ConnectLocal Solutions is seeking passionate individuals to deliver exceptional chat-based customer service from our modern Charlotte headquarters. We provide comprehensive paid training to transform your communication skills into a rewarding career.
What We Offer:
- Full paid training program (4 weeks, paid $18/hour)
- Competitive hourly wage + performance bonuses
- Health benefits, 401(k) matching, and paid time off
- Modern downtown Charlotte workspace with free parking
- Career advancement into senior support or team lead roles
This is your chance to launch a tech career without prior experience – just bring your enthusiasm and dedication to helping others!
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues for software, hardware, and platform-related concerns
- Document all interactions using our CRM system with precision
- Collaborate with Tier 2 support teams for complex issue escalation
- Maintain 95%+ customer satisfaction score through quality support
- Participate in ongoing training to master new products and tools
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills with strong grammar
- Minimum 45 WPM typing speed with 98% accuracy
- Ability to multitask in fast-paced digital environments
- Basic technical aptitude (no experience required)
- Must complete paid training program in Charlotte
- Authorization to work in the United States
- Reside within 30 miles of Charlotte for in-office work