Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the digital face of our cutting-edge tech services! We're seeking tech-savvy communicators to deliver real-time assistance through our chat platforms. This contract role offers immediate start and competitive pay in San Jose's vibrant tech hub.
Why TechConnect Solutions? We're revolutionizing customer support with AI-powered tools while maintaining the human touch. You'll work with Fortune 500 clients in a dynamic environment that values innovation and growth.
Perks: Flexible scheduling, remote options, performance bonuses, and professional development stipends.
Responsibilities
- Deliver real-time technical support via chat for software and hardware products
- Resolve customer issues with empathy and efficiency while maintaining SLA targets
- Document interactions accurately in CRM systems and identify recurring problems
- Collaborate with Tier 2 engineers to escalate complex technical issues
- Proactively suggest product improvements based on customer feedback trends
- Maintain expert knowledge of product updates and troubleshooting protocols
- Participate in weekly training sessions to sharpen technical and soft skills
Qualifications
- 2+ years experience in customer support or technical chat support
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills with 60+ WPM typing speed
- Familiarity with troubleshooting Windows/macOS and basic networking
- Ability to multitask across 3-5 simultaneous chat conversations
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Reliable high-speed internet connection and quiet workspace