Job Description
Join our award-winning customer experience team at TechConnect Solutions! We're urgently hiring Chat Support Specialists for our Denver headquarters to deliver exceptional digital customer service. This is your chance to launch a dynamic career in tech while helping clients navigate our innovative platforms. Our collaborative culture offers rapid growth opportunities and industry-leading benefits. Immediate start dates available!
Responsibilities
- Provide real-time text-based support via chat platforms for technical and product inquiries
- Resolve customer issues with empathy and efficiency while maintaining SLA targets
- Document interactions in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve support processes
- Participate in ongoing product training to maintain expertise
- Contribute to knowledge base documentation and FAQ updates
Qualifications
- 1+ years experience in customer support or chat-based environments
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and helpdesk tools (Zendesk preferred)
- Strong problem-solving abilities and attention to detail
- High school diploma or equivalent; college degree preferred
- Available for occasional weekend shifts based on business needs