Job Description
We are looking for a dedicated and empathetic Night Shift Customer Service Representative to join our growing team in Oklahoma City, OK. If you are seeking a stable career with paid training and a supportive work environment, this is the perfect opportunity for you.
In this role, you will serve as the primary point of contact for our clients, resolving inquiries and ensuring a seamless customer experience during off-hours. We value our employees and offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while adhering to company scripts and policies.
- Process orders, returns, and account updates accurately and in a timely manner.
- Document all customer interactions and transactions in the CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Escalate complex issues to the team lead or supervisor when necessary.
- Maintain a high level of knowledge regarding company products and services.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus, but we provide comprehensive paid training for qualified candidates.
- Must be available to work night shifts, including weekends and holidays (e.g., 10:00 PM - 6:00 AM).
- Strong computer proficiency and typing skills (minimum 35 WPM).
- Excellent verbal and written communication skills.
- Ability to multitask and work independently in a fast-paced environment.