Job Description
Join our award-winning customer experience team at NexaConnect Solutions! We're seeking passionate Chat Support Specialists to deliver exceptional digital customer service from our Columbus hub. No prior experience required—our comprehensive paid training program will equip you with all the skills needed to succeed. Enjoy competitive pay, career advancement opportunities, and a vibrant tech culture in Ohio's capital city.
Why Choose NexaConnect?
- Industry-leading paid training (4 weeks, fully paid)
- Clear career path to senior support roles
- Modern downtown Columbus office with wellness perks
- Comprehensive benefits package (health/dental/vision)
- Flexible hybrid work options post-training
Responsibilities
- Resolve customer inquiries via real-time chat with empathy and efficiency
- Maintain detailed case notes in CRM systems
- Collaborate with technical teams for complex issue escalation
- Proactively identify opportunities to improve customer journeys
- Meet/exceed quality and response time metrics
- Participate in ongoing skill development workshops
- Support seasonal demand during peak hours
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Strong problem-solving abilities
- Comfortable with multitasking in digital environments
- Basic computer proficiency (typing 35+ WPM)
- Customer service mindset (retail/contact center experience a plus)
- Must pass background check and drug screening
- Authorized to work in the United States