Job Description
Join our award-winning team as a Night Shift Call Center Agent in Wichita, KS! We're seeking dedicated professionals to deliver exceptional customer service during evening hours. Enjoy paid training, competitive pay, and a supportive environment designed for career growth. This role offers flexible scheduling opportunities and performance-based bonuses.
Our state-of-the-art facility provides modern amenities, including ergonomic workstations, complimentary snacks, and on-site wellness programs. As part of our commitment to employee development, we offer tuition reimbursement and advancement pathways into leadership roles.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and skills
- Adhere to company protocols and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work flexible schedule including nights and weekends
- Problem-solving mindset with attention to detail
- Willingness to undergo comprehensive paid training program
- Ability to pass background check and drug screening