Job Description
Join ConnectHub Solutions as a Chat Support Specialist and become the voice of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences via live chat. Work remotely from anywhere in Chicago while supporting our global client base. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues, billing questions, and product concerns
- Document interactions in CRM system with detailed notes
- Escalate complex issues to senior support agents
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions to update product knowledge
- Maintain 95% customer satisfaction score
Qualifications
- 1+ years customer service experience in chat/email support
- Exceptional written communication skills with zero typos
- Ability to multitask across 3-4 chat windows simultaneously
- Proficiency with Zendesk, Intercom, or similar CRM tools
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Available to work evenings/weekends on rotating schedule
- Associate degree or equivalent experience