Job Description
Join NexusConnect Solutions, a leading tech innovator, as a Chat Support Specialist in our vibrant Philadelphia hub! We're seeking passionate communicators to deliver exceptional customer experiences through real-time digital channels. This immediate-start role offers competitive pay, comprehensive training, and growth opportunities in a dynamic environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to become part of our award-winning support team!
Responsibilities
- Provide real-time chat support to resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex issues efficiently
- Identify upsell opportunities and cross-reference customer needs
- Maintain positive brand voice during all customer interactions
- Participate in continuous training to enhance product knowledge
- Monitor chat queues to maintain SLA response times
Qualifications
- Minimum 1 year customer service experience via digital channels
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM software (Zendesk preferred)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent; associate's degree preferred
- Available for flexible shifts including weekends
- Philadelphia residency required (commute to downtown office)
- Basic technical troubleshooting knowledge