Job Description
Join our dynamic team at Customer Connect Solutions for an urgent hiring event dedicated to Chat Support Specialists in Jacksonville, FL! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat interactions. This is your opportunity to launch a rewarding career in customer support with competitive pay, comprehensive training, and growth potential. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Provide real-time customer support via chat, resolving inquiries and issues promptly
- Maintain accurate documentation of customer interactions and solutions
- Collaborate with cross-functional teams to resolve complex customer concerns
- Adhere to company policies and service level agreements (SLAs)
- Continuously improve product knowledge and support techniques
- Identify and escalate opportunities for service enhancement
- Support multiple digital platforms including web chat and messaging apps
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and multitasking tools
- Ability to work flexible hours including evenings/weekends
- Positive attitude and resilience under pressure
- Must be available for in-person hiring event in Jacksonville