Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectCare Solutions is seeking motivated individuals for full-time call center positions in Oklahoma City. No experience required – we invest in your success through industry-leading training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, performance bonuses, and benefits including health insurance and retirement plans. Join us to develop valuable skills while making a real difference in our clients' experiences.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Maintain detailed customer records and documentation
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company protocols and compliance standards
- Continuously improve product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work rotating shifts including evenings/weekends
- Type minimum 25 WPM with high accuracy
- Pass background check and drug screening