Job Description
Join our dynamic customer support team at TechFlow Solutions as a Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional real-time assistance to our global clientele. This full-time, immediate-start role offers competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Austin's tech hub. Help shape our customer experience while growing your career in a rapidly scaling company.
Responsibilities
- Deliver prompt, accurate, and empathetic support via live chat channels
- Resolve technical inquiries, billing issues, and product questions
- Document cases meticulously in CRM systems for seamless handoffs
- Collaborate with senior agents to escalate complex issues
- Continuously update knowledge base with new solutions
- Maintain response time standards of <60 seconds
- Identify opportunities for process improvements
- Participate in weekly training sessions
Qualifications
- 1+ years customer support experience via chat/email/phone
- Exceptional written communication skills with proper grammar
- Ability to multitask in fast-paced digital environments
- Proficient with CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving abilities with logical thinking
- High school diploma; associate's degree preferred
- Available for flexible shifts including weekends
- Must pass typing test (40+ WPM) and background check